People are returning to schools, offices, stores, etc. This means that customer service needs are about to shift as well, and the Contact Center industry must meet this new day with all the tools at its disposal. Konecta a global Business Process Outsourcing (BPO)...
Every company knows if it is providing a useful service, (according to a data-driven philosophy to create the highest value it can), and what makes a team and how it should be managed. But there is one question remaining: Is a data-driven philosophy enough to...
By: ONTIER Authors: Jason E. Rosen Partner , Marta Corbí Country Manager. Blockchain and related distributed ledger technologies have been a hot topic recently, with multiple industries exploring its various applications. With new blockchain use cases emerging almost...